Helpful Link

      Getting through to a real person on the telephone.

This link was in my Women's Wall Street e-newsletter. If you have ever tried to get through to a service representative you will find this helpful. http://whatis.techtarget.com/definition/0,,sid9_gci1163748,00.html 

This number  is from AARP's January 2007 issue http://gethuman.com/us/  AARP states that the site is updated weekly, and also allows you to report you own "on hold time.  You are reminded that company telephone informaiton can change without warning.  I guess that means if too many consumers get wise enough to get through to a real person. :-)